Omni-Channel Resource Center Omni-Channel Resource Center

FEATURED OMNI-CHANNEL CONTENT

  • The Next Big Email Frontier: Encouraging Browsers To Buy
    The Next Big Email Frontier: Encouraging Browsers To Buy

    Cart abandonment emails were a revelation to many online retailers – opening up the possibility of recovering revenue with a series of automated messages. The concept has worked brilliantly. Our customers see as much as a 53x the investment in the technology needed to trigger the messages.

  • Training, Associate Effectiveness, And The Role Of Technology
    Training, Associate Effectiveness, And The Role Of Technology

    Well-trained associates are a vital piece to achieving success in retail, and yet associate training and retention pose significant challenges. Why? Because retailers are under intense pressure to keep costs low and sales high. And, unfortunately, staffing is still viewed as an expense that needs to be controlled and even cut in order to generate bottom line results.

More Featured Omni-Channel Content

CURRENT ISSUE

Are You A Brand, Or Are You Amazon? Are You A Brand, Or Are You Amazon?

If your brand is your lifeblood and you protect it as such, jumping on the marketplace bandwagon is attempted suicide.

Inside 4 Game-Changing Startups Inside 4 Game-Changing Startups

Plug and Play Retail’s newest batch of startups commits to the customer experience with micro segmentation, loyalty, gamified mobile ads, and more.

Instilling A Genius For Innovation Instilling A Genius For Innovation

Leadership and ownership are the key components necessary to drive innovation in the retail organization.

New Risks, New Resources New Risks, New Resources

From cyber security to violent crime, mounting risks in retail require collaborative, innovative resource allocation.

More Omni-Channel Magazine Articles

OMNI-CHANNEL INDUSTRY PODCASTS

  • Why Commerce-As-A-Service Is Redefining Omni-Channel Retailing
    Why Commerce-As-A-Service Is Redefining Omni-Channel Retailing

    Arthur Lawida, president of CommerceTools, talks to Erin Harris, chief editor of Innovative Retail Technologies, about commerce-as-as-service and why it’s a smart model for retailers struggling to excel in omni-channel retailing. Lawida explains commerce-as-a-service in detail and how it’s redefining the way retailers operate their businesses.

  • The 4 Components Of Omni-Channel Retailing
    The 4 Components Of Omni-Channel Retailing

    Many retailers fancy themselves true omni-channel retailers, but many lack some of the crucial components necessary to claim omni-channel. During his podcast with Innovative Retail Technologies’ Chief Editor, Erin Harris, Manish Chowdhary, founder and CEO of GoECart, lists the 4 necessary components of omni-channel retailing. And, he explains the technologies necessary to achieve it.

  • Commerce Of Caring: Season 01, Episode 01: Liberia

    From heartbreak to hope: The remarkable journey forward of a community in crisis and the volunteers who are helping to pave the way.

  • How To Make Omni-Channel Fulfillment Profitable

    In this Innovative Retail Technologies podcast, Chief Editor Erin Harris talks to Jerry Koch, Director, Corporate Marketing and Product Management at Intelligrated, about how retailers can make omni-channel fulfillment profitable. Koch explains fulfillment’s role in a better customer experience and also covers the key drivers of success in the DC.

  • The Store’s Role In Omni-Channel Commerce

    In this insightful podcast, Innovative Retail Technologies' Chief Editor, Erin Harris, talks to Jerry Rightmer, EVP and Chief Product and Strategy Officer at Starmount, about why the store is the hub of omni-channel commerce as well as the technical challenges retailers must overcome to set up the store for omni-channel success.

More Omni-Channel Industry Podcasts

RETAIL RESEARCH SUPPLEMENTS

OMNI CHANNEL RETAILING

The Omni-Channel retailing solution center is focused on helping retailers create a more concentrated and seamless consumer experience across all channels.  These retail channels include mobile, computers, brick-and-mortar stores, TV, radio, mail, and more. Reaching all these channels and providing the same consumer experience often requires new and advanced technologies designed to manage the Omni-Channel experience and control the retail supply chain.

Business intelligence (BI) and data analytics, Ecommerce solutions, marketing and loyalty programs, payment security solutions, and all supply chain and inventory management solutions often fall under the Omni-Channel category. BI and data analytics include the software and solutions used to capture and analyze data collection by retailers. Ecommerce is the internet-based component of Omni-Channel retailing, often in the form of a website or application.

Marketing and loyalty programs cover loyalty cards, rewards programs, online marketing, targeted marketing, and more.  Supply chain and inventory management solutions normally tie the channel together, allowing retailers to track and control their inventory and re-stocks in order to provide accurate stock levels no matter where customers are shopping.

OMNI-CHANNEL INDUSTRY NEWS

  • ShopperTrak And FootFall Announce Retail Industry’s First Global Traffic Index

    Today, ShopperTrak and FootFall are proud to announce a groundbreaking global traffic index. The index enables retailers and shopping centers to benchmark performance and understand trends in major markets around the world, while also providing access to geography-based traffic trends that inform real estate decisions.

More Industry News

OMNI-CHANNEL INDUSTRY VIDEOS

  • Alton Lane Delivers Personalized Experiences And Customized Garments With Software Solution

    Alton Lane is an innovative provider of men's professional and social attire. Their approach is built around delivering personalized experiences and fully customized garments to their clients. Watch the Alton Lane leadership discuss their company's growing success with NetSuite.

  • Lovesac Discusses How They Leverage POS And eCommerce To Support Their Customers And Their Products

    Lovesac is an innovative retailer selling patented furniture products with a focus on customer love. Watch the Lovesac leadership team share their story and discuss how they leverage NetSuite’s technology to support their customers and their products, including their use of NetSuite’s retail point of sale solution, SuiteCommerce InStore.

  • Wingtip Unifies Customer Touchpoints With eCommerce And POS Solution

    Wingtip has deployed NetSuite’s ecommerce and point-of-sale solutions to unify all of its customer touchpoints and natively integrate with its existing NetSuite ERP, CRM, order and inventory management.

  • Thought Leaders In Digital Transformation

    Join JJ van Oosten on a journey through the (digital) transformation of the food retail sector. He explains why the food retail sector is ready for transformation and why you should act now. See why Omnichannel is helping to drive customer focus and help customers to make better decisions. Learn why customer obsession is so important to master and win the digital transformation journey.

More Industry Videos