Savvy retailers know that an engaged workforce is key to driving customer satisfaction, operational performance, and ultimately, business success. In a recent examination of human capital trends, 85 percent of executives identified employee engagement as an important or very important priority for their organizations. But according to Gallup, only 26 percent of retail employees worldwide are engaged in their jobs.
Several recent proposals will raise the minimum wage and Living Wage that employers are obliged to pay in the United Kingdom. The changes highlight the need for up-to-date automated labour scheduling and time and attendance solutions to control labour costs and improve productivity and profitability.
A successful omnichannel experience focuses on how to truly engage the consumer at every stage of the shopping journey, especially as they prepare to make a purchase decision at store-level. Realizing that the customer-facing associate is a critical catalyst at this final stage in the shopping experience, savvy retailers are starting to cultivate the wellbeing — and thus the prowess — of their sales teams. To drive employee engagement, retailers are instituting new initiatives that motivate staffers, drive productivity, foster long-term careers, and most importantly, create more engaged employees eager to drive customer satisfaction.
Every retailer wants to be innovative, but what does “innovation” mean in the modern retail landscape?
Making technology decisions in today’s rapidly changing and complex world is a challenge. The simple math of automation is no longer sufficient to capture the true return on workforce management technology investments. As technology becomes more powerful and integrated, retailers are rethinking how they define the value created by these solutions, focusing on accuracy, visibility and accountability, not just cost savings.
You’ve read time and again that Millennials want to be aligned with companies that value and promote work/life balance as well as maintain an ethical social conscience and an unwavering commitment to philanthropy. Yet Millennials have a reputation for being flight risks when it comes to their jobs. So, beyond a flexible schedule and an altruistic work environment, what else is there? What are some other things retailers can do to make ‘em stay?
As the groundwork for enterprisewide data visibility falls into place, a game of connect-the-data dots is playing out in stores.
Regulatory compliance, associate retention, and public perception amount to a pressure cooker for retail workforce managers.
We’re used to hearing about LP and AP professionals working diligently and tirelessly to protect customers and employees from the physical and emotional dangers associated with armed burglary and theft.
How should retailers create a schedule that caters to the customer when employees have a greater say in when they work?
EmpowerOne puts the power of communication, collaboration, and celebration int he hands of everyone in the organization with all the configuration and security that enterprises require.
Kronos Workforce Central is a complete set of human resource and workforce management applications including Kronos HRMS, payroll, time and attendance, absence management, scheduling and more. Thousands of companies and millions of users in more than 60 countries use Kronos software every day to manage their most important resource—their employees. In fact, the system is in place at more than half of Fortune 1,000 organizations.
Do you find it difficult to measure store-level marketing and operational compliance? Are you missing field-level insights that could improve your retail execution? Well, now there is a tool available for your field team and sales reps to report this information in real-time. Streamline your team’s surveys, audits and reports with GoSpotCheck’s Mobile Data Collection software.
Workforce Ready by Kronos is a user-friendly HR platform that offers enterprise-class capabilities for small and medium-sized businesses across any industry. With Kronos Workforce Ready, SMBs have a single web-based platform and interface to manage all employee data, from HR, time and attendance to payroll and more.
Leading Solutions Integrator in Brazil Will Help Expand Reflexis Presence in the Largest Country in Latin America and South America.
With automated scheduling, what you get out of it is only as good as what you put in; its value and effectiveness are entirely dependent on the range of relevant data the system is given to make informed decisions. To have a real impact on optimizing your workforce the WFM requires information specific to your individual associates and retail location. Listen in as Matt Zelek, VP and Industry Consultant, Empower Software Solutions, talks to Innovative Retail Technologies’ Chief Editor, Erin Harris, about some of the key considerations retailers should make when deciding between manual versus automated scheduling.
GoSpotCheck’s field management software helps brands like Beam Suntory, Maui Jim and OtterBox improve their retail execution every day. Check out this quick video to see mobile data collection in action.