Milestone Systems Enhances Online Customer Service Tool

The Milestone Customer Dashboard helps partners to ensure optimal installation operation and proactive customer maintenance.

Milestone Systems, the open platform company in IP video management software (VMS), is announcing updates to the Milestone Customer Dashboard, an online system monitoring service. This innovative service enables Milestone channel partners to get real-time system status of any of their customers’ installations. Using this service, resellers can keep track of the technical status in the systems and proactively solve them before they become a problem for the customer.

The Milestone Customer Dashboard receives continuous system status updates from customer installations that hold a valid Software Upgrade Plan (SUP). System status updates can be viewed by the partners through the Milestone Customer Dashboard from their profile on My Milestone (the Milestone partner portal).

Positive market feedback since the launch of the Milestone Customer Dashboard one year ago helps Milestone to continue the development and launch of such new features as the following:

• Choose preferred time zone format with the time zone selector, to see the alarm list and more in the local time zones of each installation.
• Access the error log and system history from connected systems to get an overview of the behavior and performance of the different installations.
• Get “all OK” email digests so resellers know all systems are functioning properly.
• Check in-page listing of the different possible error messages with tips to resolve the issue.

The Milestone Customer Dashboard requires no set up, and it works automatically once the functionality is enabled in the Management Application by the installing partner. The online service is compatible with all 2013 versions and forward of XProtect Enterprise, XProtect Professional, XProtect Express, XProtect Essential and all models of the Milestone Husky NVR series.

The Milestone Customer Dashboard will be showcased at the ASIS International trade show in Atlanta September 29 – October 1, at the Milestone booth 1043, and presented in the booth theater multiple times daily.

About Milestone Systems
Milestone Systems is a global industry leader in open platform IP video management software, founded in 1998 and now operating as a stand-alone company in the Canon Group. Milestone technology is easy to manage, reliable and proven in thousands of customer installations, providing flexible choices in network hardware and integrations with other systems. Sold through partners in more than 100 countries, Milestone solutions help organizations to manage risks, protect people and assets, optimize processes and reduce costs. For more information, visit www.milestonesys.com.