Infographic: How To Keep Pace With New Customer Demands In Stores

This Infographic from NEC addresses shoppers buying behaviors in five key areas retailers are facing today –

1. Omnichannel Expectations (Memorable Shopping Experience)
   1. 49% of consumers want retailers to integrate shopping channels (in-store, online and mobile)
2. POS Updates (New Technologies)
   1. 14% of consumers would like to use a mobile device instead of a credit card
3. Mobility (Mobile Devices/Customer Engagement)
   1. 450 million users by 2017 in a market worth $721 billion
4. Inventory Management (Stocked Merchandise)
   1. 13% of shoppers leave a store due to out-of-stock merchandise
5. Employee Empowerment (Engaging Personnel)
   1. 64% of consumers won’t purchase again if they are dissatisfied with customer service

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