Walter explains the four-level "Kirkpatrick Model" that is commonly used in the evaluation of training programs within the performance and human resources industry. This model is also helpful in the design phase of a program because it can assist you in articulating your program goals in each of the four levels.
There are multiple factors that affect business performance and managers often push on only one or two of them in an effort to improve an employee's performance. In this episode, Walter walks us through eight dimensions or "levers" of performance that must come together for desired behaviors, performance, and results to occur.
