What shoppers don’t see, but store managers know all too well, is the amount of planning that goes on behind the scenes in order to deliver a reliable customer experience. Whether it’s a local grocery store or a national hardware retailer, all of the products you see on the shelves were produced, packaged, and shipped to that location – then unboxed, displayed, and sold to customers by trained associates.
Coordinating intricate workflow processes and aligning them with qualified workers remains one of the biggest stumbling blocks in business, but it doesn’t have to be. Many retail and grocery leaders can greatly benefit by utilizing the task automation, employee scheduling, and mobile functionality found in workforce management (WFM) solutions. This software helps to organize multi-faceted business operations and ensure that the right people are doing the right jobs at the right time.
You have finite hours and resources available each day to complete the tasks that are essential to maintaining company standards, why not leverage this technology to optimize your workplace?
Recurring and non-recurring labor tasks
A good starting point when considering how WFM implementation could impact your own company is to divide all of your predictable tasks into two distinct groups: recurring and non-recurring. This gives you a good visual understanding of the number of actions that need to be performed by an associate, the timelines they have for completing them, and how a highly-configurable software application could improve the distribution of this workload.
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