By Jeff Slevin, Chief Operating Office, Lucas Systems
Jeff Slevin joined Lucas Systems in 2003, originally as Director of Operations. Today he is responsible for worldwide operations and engineering, including product development. Jeff is a graduate of Carnegie Mellon University’s Graduate School of Business and the US Air Force Academy. He served for more than 6 years as an officer in the US Air Force in a number of telecommunications and computer systems/software divisions.
This is the second in a three-part series of articles describing how retailers can adapt their fulfillment and returns processes to address omni-channel needs using Mobile Work Execution software which complements existing information systems. This article focuses on DC-based processes while the third and final article will discuss in-store processes.
Introduction
Omni-channel commerce is forcing retailers to develop new distributed order management and inventory visibility systems and to transform their fulfillment and returns processes and systems to support new channels and strategies (click and collect; ship from store, etc). While greater attention has been paid to the challenges of distributed order management and inventory visibility, operations teams on the ground are struggling to efficiently fill different order types from multiple distribution points.
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