November 2014 ISMR Issue Table Of Contents

From The Editor

• Hello, Ello. Goodbye, Social Marketplace?

Feature Article

• No More Games

Retail Commerce/Omni-Channel Retailing

• Questioning Call Center Relevancy
• Meeting Demand With An OMS
• Managing The Risk/Reward Payoff Of Retail Globalization

In-Store Systems

• Too Small For An ERP?
• Centralizing Back Office Systems Brings Big Benefits To A Small Grocery Chain
• The Next-Gen POS Is Channel-Agnostic
• How Retailers Can Improve Their Network Security

Loss Prevention/Security

• Inside Neiman Marcus' Service Request Reconfiguration
• Integrating Access Control Is Critical To A Comprehensive LP Strategy
• PCI Scrutiny: Is The Middle Market Next?

Product Showcase

• POS Software

Small To Midsize Retailer Research Supplement

• Tier 1 Best Practices On An SMR Budget